Welcome to Martsafe Solutions. These Terms and Conditions (“Terms”) govern your use of our website https://martsafesolutions.co.ke and all services, products, and tools provided through it.
By accessing or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
1. Definitions
“Site” refers to https://martsafesolutions.co.ke.
“We”/”Us”/”Our” refers to Martsafe Solutions.
“You”/”User” means any person or entity using this Site.
“Products” means goods listed for sale on our Site.
2. Use of the Website
You agree to:
Use the Site only for lawful purposes.
Not engage in fraudulent activities, hacking, or posting harmful content.
Provide accurate information when registering or ordering.
We reserve the right to terminate or restrict access without notice if misuse is detected.
3. Product Information
We strive to provide accurate descriptions, prices, and availability, but we do not guarantee that all content is error-free.
Product colors may vary slightly due to screen differences.
We reserve the right to modify products or discontinue listings at any time.
4. Orders
Orders are subject to acceptance and availability.
We reserve the right to cancel or reject any order, including for errors in pricing or stock levels.
By placing an order, you warrant that you are legally capable of entering into a binding contract.
5. Pricing and Payment
All prices are listed in Kenyan Shillings (KES) and are inclusive of applicable VAT unless stated otherwise.
We accept payments via MPESA and Cash.
Payment must be made in full before dispatch.
If your payment fails or is reversed, we may cancel your order.
6. Shipping & Delivery
Delivery timelines are indicated during checkout and may vary depending on location and courier.
Delivery is made to the address provided at checkout. We are not responsible for failed delivery due to incorrect information.
Risk passes to you upon delivery.
7. Returns and Refunds
You may return eligible products within 7 days of receipt, provided they are unused, in original packaging, and in resellable condition.
Some items such as custom orders, perishables, or opened software/electronics may be non-returnable unless defective.
Refunds are processed within 14 working days after inspection.
Shipping charges are non-refundable unless the return is due to our error.
8. Warranty and Liability
Products may include a manufacturer’s warranty, if specified.
We are not liable for indirect, incidental, or consequential damages.
Our total liability for any claim shall not exceed the amount paid for the product.
9. User Accounts
You may be required to register an account.
You are responsible for maintaining confidentiality and for all activities under your account.
We reserve the right to suspend or delete accounts without notice for violations of these Terms.
10. Intellectual Property
All content (text, graphics, logos, images, code) on this Site is our property or licensed to us.
You may not copy, reproduce, modify, or distribute any content without our express written consent.
11. Privacy Policy
Use of this website is also governed by our Privacy Policy, which describes how we collect, use, and protect your information in accordance with data protection laws.
12. Third-Party Links
The Site may contain links to external websites. We are not responsible for the content, terms, or policies of those websites.
13. Prohibited Uses
You agree not to use the Site:
For illegal or unauthorized purposes.
To solicit others to perform unlawful acts.
To transmit malware or spam.
To impersonate another person or misrepresent your affiliation.
14. Force Majeure
We are not liable for delays or failure in performance due to causes beyond our control, such as natural disasters, strikes, or government restrictions.
15. Amendments
We may update these Terms at any time without prior notice. Your continued use of the Site after changes constitutes acceptance.
16. Governing Law
These Terms are governed by the laws of Kenya. Any disputes shall be resolved in the courts of Kenya.
17. Contact Us
For questions about these Terms or anything else, please contact us at:
email: info@martsafesolutions.co.ke
phone: +254 706 509 694
Address: Greencourt third floor, Latema road, Nairobi, Kenya